Frequently Asked Questions

Everything you need to know about our natural skincare and hair care solutions.

Are Vilvah products 100% natural?

Yes, we use high-quality, sustainably sourced natural ingredients. Our products are free from harsh chemicals like sulfates, parabens, and synthetic fragrances.

How long does shipping take?

Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3 to 7 business days depending on your location.

Can I return a product if it doesn't suit my skin?

Due to the personal nature of our products, we do not accept returns on used items. However, if you receive a damaged or incorrect product, please contact us within 48 hours for a replacement.

Are your products safe for sensitive skin?

Our products are formulated with gentle, skin-loving ingredients. However, we always recommend performing a patch test on a small area of skin before full application.

Do you offer international shipping?

Yes, Vilvah ships to several countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your destination.

How can I track my order status?

Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your package in real-time.