Returns & Exchanges

At Vilvah, we strive to ensure every customer is delighted with our natural skincare products; however, if you receive a damaged or incorrect item, we offer a seamless 7-day return and exchange policy. Please ensure the products remain unopened and in their original packaging to qualify for a resolution.

Return Process

• 1.
  Initiate Request

  Contact our support team at [email protected] within 7 days of delivery with your order ID and clear photos of the product.

• 2.
  Verification

  Our quality control team will review your request and images to verify the claim of damage or incorrect shipment within 48 hours.

• 3.
  Reverse Pickup

  Once approved, we will schedule a reverse pickup from your address; please ensure the item is securely packed in its original box.

• 4.
  Refund or Replacement

  After the product reaches our warehouse and passes inspection, we will issue a full refund to your original payment method or dispatch a replacement.